Rubbish Clearance Sutton Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Sutton provides rubbish clearance, waste removal and related waste collection services. By booking or using our services, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and us.

If you do not agree with any part of these Terms and Conditions, you should not book or use our services.

1. Definitions

1.1 In these Terms and Conditions, the following expressions have the meanings set out below:

a. Company, we, us, our means Rubbish Clearance Sutton, the provider of waste collection and rubbish clearance services.
b. Customer, you, your means the individual, business, landlord, tenant or other party who requests and uses our services.
c. Services means any rubbish clearance, waste collection, loading, transportation, recycling, disposal or related services supplied by us.
d. Booking means a request by you for our services that has been accepted and confirmed by us.
e. Site or premises means the property, land or location where the rubbish clearance or waste collection is to be carried out.
f. Waste means any materials, refuse, junk, household items, commercial waste or other substances to be collected and removed by us, excluding any prohibited waste.

1.2 Headings are for convenience only and do not affect interpretation.

2. Scope of Services

2.1 We provide a range of rubbish clearance and waste collection services, including but not limited to household waste removal, garden waste clearance, office and commercial waste removal, bulky item collection and general waste disposal.

2.2 Unless otherwise agreed in writing, our services include the loading of waste into our vehicle, transportation, and disposal or recycling through appropriately licensed waste facilities.

2.3 We reserve the right to refuse to collect any waste that in our reasonable opinion is hazardous, illegal, unsafe to handle, or not in accordance with these Terms and Conditions.

3. Booking Process

3.1 You may request a booking for our services by telephone, email or other contact methods we make available from time to time.

3.2 When you request a booking, we may ask you for details including but not limited to:

a. Your full name and contact details;
b. The address of the premises where the waste is to be collected;
c. The type, approximate volume and description of the waste;
d. Access information and any parking restrictions;
e. Your preferred date and time for the rubbish clearance or waste collection service.

3.3 Any quotation we provide in advance of attending the premises is based on the information you supply and is an estimate only. The final price may be adjusted based on the actual volume, weight, type of waste and working conditions encountered on site.

3.4 Your booking is not confirmed until we have accepted it and provided you with a confirmation by telephone, email or other written communication. We reserve the right to decline any booking request at our discretion.

3.5 It is your responsibility to ensure that all information provided during the booking process is accurate and complete. Additional charges may apply where incorrect or incomplete information leads to additional time, labour or costs.

4. Access and Customer Obligations

4.1 You must ensure that our staff have safe, reasonable and unrestricted access to the waste at the agreed time of service. This includes providing any necessary access codes, keys, parking permissions or entry instructions.

4.2 You must ensure that the waste to be collected is clearly separated from items that are not to be removed. We are not responsible for accidentally removing items that were not clearly identified as to be retained.

4.3 You must ensure that waste is stored and presented in a safe and accessible manner. We may refuse to handle waste that is unsafe, contaminated, excessively heavy, or otherwise poses a risk to our staff.

4.4 If we are unable to carry out the service due to lack of access, unsafe conditions at the premises, or your failure to comply with these obligations, we may at our discretion charge a call-out fee or treat the service as cancelled by you.

5. Pricing and Quotations

5.1 Our charges are generally based on the volume of waste collected, the type of waste, the labour involved, and any additional services required such as dismantling or heavy lifting.

5.2 Any price quoted prior to attending the premises is indicative only and does not constitute a binding offer. Once on site, our team will assess the waste and confirm the price with you before commencing work.

5.3 If you choose not to proceed after we have attended the premises and provided an on-site quote, we reserve the right to charge a reasonable attendance or call-out fee to cover our costs.

5.4 Prices are quoted in pounds sterling and may be subject to applicable taxes or statutory charges. We will inform you if any such charges apply.

6. Payments

6.1 Payment is due in full on completion of the service, unless otherwise agreed in writing prior to the service date.

6.2 We accept various payment methods, which may include cash, bank transfer, card payment or other methods notified by us from time to time. We do not accept cheques unless expressly agreed in advance.

6.3 For business or account customers, different payment terms may apply as agreed in writing. Where credit terms are granted, payment must be made within the agreed period from the date of invoice.

6.4 If payment is not received in accordance with these Terms and Conditions, we reserve the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in pursuing payment.

7. Cancellations and Amendments

7.1 You may cancel or amend a booking by contacting us as soon as possible before the scheduled service time.

7.2 If you cancel or significantly amend a booking with less than 24 hours notice, we reserve the right to charge a cancellation fee to cover our administrative and scheduling costs.

7.3 We may cancel or postpone a booking at any time if:

a. We are unable to provide the service due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness or traffic disruption; or
b. We consider it unsafe or unlawful to proceed with the service; or
c. You are in breach of these Terms and Conditions.

7.4 Where we cancel a booking for reasons other than your breach or failure to comply with these Terms and Conditions, we will seek to rearrange the service at a mutually convenient time. We are not liable for any loss or inconvenience arising from such cancellation or postponement.

8. Waste Types and Prohibited Items

8.1 We operate in accordance with relevant UK waste management and environmental regulations. All waste collected is transported and disposed of via licensed waste transfer and disposal facilities where required.

8.2 Certain waste types may be subject to additional charges or may not be accepted. These may include but are not limited to:

a. Hazardous waste such as chemicals, solvents, paints, oils, asbestos, medical waste or toxic substances;
b. Gas bottles, pressurised containers, fuel or explosives;
c. Large quantities of soil, rubble or construction waste beyond standard limits;
d. Electrical items that fall under specific regulated categories unless previously agreed.

8.3 You must inform us in advance if any hazardous or special waste is to be collected. We reserve the right to refuse collection of such waste or to apply surcharges to cover specialist handling and disposal.

8.4 If prohibited or hazardous items are found within the waste during or after collection and you did not disclose them, you will be responsible for any additional disposal costs, fines or penalties that we may incur as a result.

9. Customer Representations and Warranties

9.1 You confirm that you are the owner of the waste or are authorised by the owner to arrange its removal and disposal.

9.2 You warrant that the waste to be collected does not contain any items that are illegal to possess, transport or dispose of under applicable law.

9.3 You agree to indemnify us against any claims, losses, damages or expenses arising from your breach of these warranties, including where we are required to deal with unlawful or undisclosed hazardous waste.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in providing our rubbish clearance and waste collection services.

10.2 We are not liable for any loss or damage to items that you intended to keep where such items were not clearly separated from the waste or not brought to our attention at the time of collection.

10.3 We are not responsible for pre-existing damage at the premises or for minor cosmetic damage that may occur as a result of moving bulky items through tight spaces, provided we exercise reasonable care.

10.4 To the fullest extent permitted by law, our total liability to you for any loss or damage arising out of or in connection with our services, whether in contract, tort or otherwise, shall be limited to the amount paid or payable by you for the specific service giving rise to the claim.

10.5 We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

10.6 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of reputation, arising from the provision or non-provision of our services.

11. Delays and Events Beyond Our Control

11.1 We shall not be in breach of these Terms and Conditions or otherwise liable for any delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control.

11.2 Where an event beyond our control affects the performance of our obligations, we will contact you as soon as reasonably practicable to notify you and will endeavour to minimise the impact of the delay.

12. Waste Transfer Notes and Records

12.1 Where required by law, we will complete waste transfer notes or similar documentation for the collection and transfer of waste.

12.2 You agree to provide any information reasonably required for the completion of such documentation, including the type and origin of the waste.

12.3 We may retain records relating to the collection, transportation and disposal of waste in order to comply with legal, regulatory and audit requirements.

13. Complaints

13.1 If you are dissatisfied with any aspect of our rubbish clearance or waste collection service, you should contact us as soon as possible with details of your complaint.

13.2 We will investigate your complaint and aim to resolve it promptly and fairly. Where appropriate, we may offer to rectify any issue, provide a partial refund or take other reasonable remedial action.

14. Privacy and Data Protection

14.1 We collect and process personal data in order to manage bookings, provide services, process payments and communicate with customers.

14.2 We will handle your personal data in accordance with applicable data protection legislation in the United Kingdom and only use it for legitimate business purposes connected with our services or where required by law.

15. Changes to These Terms and Conditions

15.1 We may amend these Terms and Conditions from time to time to reflect changes in the law, our business practices or the services we offer.

15.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time you make your booking, unless we have agreed otherwise in writing.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us in relation to the provision of our rubbish clearance and waste collection services.

18.2 You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms and Conditions.

By booking or using the services of Rubbish Clearance Sutton, you confirm that you have read, understood and agree to these Terms and Conditions.