Rubbish Clearance Sutton Privacy Policy

This Privacy Policy explains how Rubbish Clearance Sutton collects, uses, stores and protects personal data relating to our customers and prospective customers within our service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Clearance Sutton customers, and anyone who contacts us or uses our services in the Sutton area.

Who We Are

Rubbish Clearance Sutton is a waste removal and clearance service operating in the Sutton area. For the purposes of data protection law, we are the data controller in respect of the personal data that we collect and process about you.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Contact details such as your name, address, telephone number and email address so that we can communicate with you and attend your property to provide our services.

Service details such as information about the type of rubbish clearance you require, property access notes, preferred dates and times, and any related instructions you provide.

Billing and payment information such as payment method details, billing address, records of invoices, receipts and transaction histories. We do not store full card details when payments are processed through secure third-party payment processors.

Communication records such as emails, text messages, call notes and enquiry forms that you send to us or that we send to you in the course of providing our services, managing bookings and handling complaints or queries.

Technical and usage data where you use our website, such as your IP address, browser type, basic device information and how you navigate and interact with our site. This may be collected through cookies or similar technologies, subject to your consent where required by law.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, text message or via any contact form, when you book a service, or when you otherwise provide information to us in relation to a rubbish clearance job.

We may also receive limited personal data from third parties where this is necessary to provide our services, for example from estate agents, landlords, property managers or commercial clients who book a clearance on your behalf and provide your contact details and address.

Technical data about your use of our website may be collected automatically through your browser or device as you interact with our online services.

Lawful Bases For Processing

We only process your personal data when we have a lawful basis to do so under the UK GDPR. Depending on the circumstances, we rely on the following lawful bases:

Contract: We process your personal data when it is necessary in order to enter into or perform a contract with you, such as arranging, confirming and carrying out a rubbish clearance service at your property, issuing invoices and taking payment.

Legal obligation: We may process your personal data where this is necessary to comply with legal obligations, for example waste transfer records, accounting and taxation requirements or responding to lawful requests from public authorities.

Legitimate interests: We may process your personal data for our legitimate business interests, such as managing our relationship with you, improving our services, handling customer queries and disputes, planning work schedules and ensuring the security of our operations, provided that these interests are not overridden by your rights and interests.

Consent: In certain cases we may rely on your consent, for example where we use non-essential cookies, or where we send you optional marketing communications by electronic means. You are free to withdraw your consent at any time, and we will provide simple ways for you to do so.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to your enquiries, provide quotations and confirm bookings for rubbish clearance services.

To attend your premises, carry out waste removal and complete any follow-up work or related services.

To issue invoices, process payments, manage accounts and maintain appropriate financial records.

To communicate with you about your bookings, changes to services, health and safety information, and other service-related matters.

To manage customer relationships, handle feedback, resolve complaints and address any disputes.

To maintain and improve our website, services, scheduling and internal business processes.

To comply with legal and regulatory obligations, including record keeping for waste management and accounting purposes.

To send marketing communications where you have given consent or where we are otherwise permitted by law, and to assess the effectiveness of such communications.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy, and where appropriate data protection safeguards are in place.

Service providers and processors: We may share data with companies that provide services to us, such as IT and hosting providers, payment processors, accounting or bookkeeping services, customer management or scheduling systems, and communication service providers. These organisations act as data processors and may only process your personal data on our instructions and for the purposes we specify.

Professional advisers: We may share data with accountants, auditors, legal advisers or insurance providers where this is necessary to obtain professional advice, manage risks, or handle legal claims.

Authorities and regulators: We may disclose your personal data to law enforcement, regulators, courts or other public authorities where this is required by law or necessary to protect our rights, property or safety, or the rights, property or safety of others.

We do not sell your personal data to third parties. If we ever propose to make a significant change to how your data is shared, we will notify you where required by law.

International Transfers

Where any of our service providers or their servers are located outside the United Kingdom, personal data may be transferred internationally. In such cases we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

In general, we will retain core customer and service records for a period aligned with relevant limitation periods and regulatory obligations. Financial and invoicing information may be kept for longer where required by tax or accounting laws. Enquiry communications and non-essential data may be kept for a shorter period, unless we need to keep them for a longer time in connection with a dispute, complaint or investigation.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer identify you.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data, subject to applicable conditions and exemptions. These rights include:

Right of access: You can request confirmation as to whether we process your personal data and ask for a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct or complete any personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example where you contest its accuracy or object to our use of it.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine-readable format, or ask us to transmit it to another organisation where technically feasible.

Right to object: You can object at any time to processing based on our legitimate interests, and we will stop processing unless we have compelling legitimate grounds to continue. You can always object to direct marketing, and we will stop sending it.

Where processing is based on your consent, you also have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before consent was withdrawn.

How To Exercise Your Rights

If you wish to exercise any of your data protection rights, or if you have any questions about how we handle your personal data, you can contact us using the details provided on our usual customer communication channels. We may ask you for information to help us confirm your identity before responding to your request. We aim to respond without undue delay and within the timescales required by law.

You also have the right to lodge a complaint with the UK data protection regulator if you are unhappy with how we have handled your personal data. We would however encourage you to contact us first so that we can try to resolve your concerns directly.

Security Of Your Data

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, staff training and regular review of our security practices.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. The most current version will apply to our processing of your personal data. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.